Privacy Policy

1. Introduction

Welcome to Mirako.ai! This Privacy Policy explains how Mirako ("we," "us," or "our") collects, uses, shares, and protects information in relation to our platform, including the Mirako web interface (the "Console"), Metis chat feature, developer APIs, and all related services (collectively, the "Service"). This Privacy Policy should be read in conjunction with our Terms of Service.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect various types of information in connection with the Service, including:

2.1 Information You Provide Directly:

• Account Information: When you create an Account, we collect information such as your name, email address, company name (if applicable), password, and any other information you choose to provide.
• Input Data: As defined in our Terms of Service, this includes any text, images, audio, video, or other content you submit to the Service to generate Outputs. This may include personal information if you choose to upload content containing such information (e.g., images or voice recordings of individuals).
• Communications: If you contact us directly (e.g., for support, feedback), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
• Payment Information: If you subscribe to paid services, we (or our third-party payment processors) will collect payment and billing information necessary to process your transactions. This may include your credit card number, billing address, and other payment-related details. Mirako does not store full credit card numbers itself.

2.2 Information We Collect Automatically When You Use the Service:

• Usage Information: We collect information about your interactions with the Service, such as the features you use, the actions you take (e.g., generating Outputs, interacting with the Console or API), the time, frequency, and duration of your activities, and other usage statistics.
• Log Data: When you use our Service, our servers automatically record information ("Log Data"), including information that your browser sends whenever you visit a website or your mobile app sends when you use it. This Log Data may include your Internet Protocol (IP) address, browser type and settings, the date and time of your request, how you used the Service, and cookie data.
• Device Information: We may collect information about the device you use to access the Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.
• We may also use tracking technologies, such as pixel tags (also known as web beacons or clear GIFs) and local storage (like HTML5). Pixel tags may be embedded in our web pages or emails and allow us to track your engagement with our Service or emails (e.g., to see if an email was opened). Local storage allows us to store data locally on your browser or device to improve your experience, such as by enabling faster load times.

Cookies and Similar Tracking Technologies:

3. How We Use Your Information

We use the information we collect for various purposes, including:

4. How We Share Your Information

We may share your information in the following circumstances:

5. Your Rights and Choices

You have certain rights and choices regarding your personal information:

• Account Information: You may update, correct, or delete information in your Account by logging into your Account settings or by contacting us.
• Access and Portability: You may have the right to request access to the personal information we hold about you and to receive your data in a portable format.
• Correction (Rectification): You have the right to request correction of inaccurate personal information we hold about you.
• Deletion (Erasure): You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us.
• Cookie Controls: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.
• Object to Processing / Restrict Processing: In certain circumstances, you may have the right to object to or request the restriction of the processing of your personal information.

To exercise any of these rights, please contact us at privacy@mirako.ai. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

6. Data Security

Mirako implements industry-standard technical and organizational security measures designed to protect the security of your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. This includes measures like encryption in transit and at rest, and access controls. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

7. Data Retention

We will retain your personal information for as long as your Account is active or as needed to provide you with the Service and to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Service to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

8. International Data Transfers

Your information, including personal data, collected through the Service may be transferred to, processed, and stored in countries outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Mirako, Inc. is based in Hong Kong, and our primary operations are conducted here. However, the data we collect from you, including Input Data and other personal information, is primarily stored on servers located in the United States. Your information may also be processed by our staff operating in Hong Kong or by our third-party service providers who may be located in various countries, including the United States.

If you are located outside Hong Kong and the United States and choose to provide information to us, please be aware that by using our Service, you acknowledge and consent to the transfer of your personal information to Hong Kong and the United States, and its processing and storage in these locations as described in this Privacy Policy.

9. Children's Privacy

The Service is not directed to or intended for use by individuals under the age of 18 (or the relevant age of majority in their jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that we might have any information from or about a child under 18, please contact us at privacy@mirako.ai.

10. Third-Party Links and Services

The Service may contain links to other websites, products, or services that are not operated or controlled by Mirako ("Third-Party Services"). The privacy practices of these Third-Party Services are governed by their own privacy policies. We are not responsible for the privacy practices of these Third-Party Services. We encourage you to review the privacy policies of any Third-Party Services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the "Effective Date" at the top of this policy and, in some cases, we may provide you with more prominent notice (such as by adding a statement to our homepage or sending you a notification through the Service or to your registered email address). We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the choices available to you. Your continued use of the Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: